Posts Tagged ‘virus removal’

When Technical Support Goes Wrong!

Friday, June 19th, 2015

Today has been really disconcerting because of some of issues we have faced with our industry peers.
One of our clients was having Roku issues so she googled for help on the internet where she found a 1-800 number that connected her with an individual overseas. The young man speaking broken English ensured her that he could help her with her Roku but he would have to connect to her PC. She gave him access for a remote support session which he used to “show” her all the infections that she had on her laptop and claimed that those infections were the reason her Roku wasn’t working. He stated that he could solve her Roku issues but he’d need a credit card number and the virus removal would cost her $299. We had cleaned her computer last week and she called me because she was told that her computer was full of infections. I told her not to give the individual a credit card number and that I was on my way. When I got to her home, she was still online with the guy. I power-cycled her Roku and it was working within 30 seconds. I took over the chat with the individual from overseas. He continued to claim that he needed to get a credit card number to remove the viruses. I texted him that the Roku was fine but he continued to claim that he needed to remove the infections to fix it. I told him that the Roku was working but he stood by his statement that the infections were massive and he needed to get a credit card to get them removed. I texted that I was Tim Grier with CET Computer Repair and that I had power-cycled the Roku which was now working fine and our conversation needed to come to an end – he immediately disconnected. I removed the software that the individual had installed on our client’s system and completed a full system scan – there were no infections whatsoever.
It’s scary how far our industry has fallen – scammers, liars, and crooks. I know that our lawmakers can’t do much about overseas’ charlatans but they seem to be making it easier for them to prey on our citizens. What’s more disconcerting is those who are right here locally.
A second client had brought in a system earlier in the week with a corrupted Windows 7 operating system. We couldn’t install service pack 1 but there was no license key on the system. I “band-aided” the system and asked if she could please ask the individual who had installed the Windows 7 Ultimate operating system to give her the license key. She contacted us today stating that her system was running very slow. I asked if she had received the license key but she said that she had asked “the other guy” but he didn’t give her the license key, he had to take the system and “fix” it. It did have service pack 1 installed but the operating system was so corrupted that it wouldn’t even run a virus scan – after 10 hours, it had only scanned a little over 6000 files. It’s obvious the operating system is pirated. There’s nothing we can do – we don’t deal in pirated software.
Scammers, liars and crooks! Don’t be deceived. CET isn’t the only legitimate service provider in the area – there are several good guys out there – but there are also far too many con-artists in our industry too. Please, be careful – don’t be a victim!

CET Computer Magic's photo.

Understanding the Digital Image

Wednesday, August 8th, 2012

If you have ever taken a picture with your camera and uploaded your pictures to your computer you have created a digital image. A digital image  is composed of pixels (short for picture elements). Each pixel represents the specific color at a single point in the image. Size wise they compare to minuscule grain particles and are arranged in a regular pattern of rows and columns. A digital image is the grouping of individual pixels put together and is sometimes called a bitmap.

Color vs. Black and White Images

Color images are made up of colored pixels which hold three numbers corresponding to the red, green, and blue levels of the image at a specific location. These are the primary colors for mixing light and is sometimes referred to as RGB. This method for mixing colors allows for roughly 16.7 million different possible colors with the various combinations of the three. Black and white images differ in that they are made of pixels in different shades of gray. The gray levels span the full range from black to white to create 256 different grays.

Resolution

Have you ever tried to increase the size of a picture and it is fuzzy? The images low resolution is the problem you may be combating. The quality of the image is based on the number of points at which we sample the image by measuring its color. The density of pixels in an image is referred to as its resolution.

Higher resolution images contain more information. If the image size is kept the same and there is an increase in the resolution, the image gets sharper and more detailed. Alternatively, if taking a higher resolution image, you can produce a larger image with the same amount of detail.

 

Note: If you are using digital images in printed media a higher resolution is key to a clean crisp appearance. Save the images in a high resolution at the size expected to be used upfront.

Tim Grier
Computer Magician
CET Computer Magic
704-677-3035

Free Computer Workshop Planned for Monday, Feb 27th!

Friday, February 24th, 2012

We had a great response at our January workshop and are very excited about our workshop on Monday, February 27th! This one will be an excellent opportunity to ask questions about and get an inside look at Microsoft Windows operating systems! Tim will be conducting the workshop and will be covering topics ranging from the Windows desktop to the Windows directory structure to some tips and tricks that you can do yourself to help protect your PC. We hope to see you there!
Free Computer Basics Workshop
“Microsoft Windows et al”
Charles Mack Citizen’s Center
215 N Main St, Mooresville NC 28115
3:00pm – 4:30pm