It has come to my attention that a local retail store sold one of my clients a new laptop, only to discover it has issues. Shortly after the purchase, my client witnessed the “Blue Screen of Death” on his NEW laptop.

He contacted me to investigate the issue and I discovered an interesting fact. The HP laptop is NOT new, it is a refurbished model that still had the same issue the previous owner returned it for!!! In other words, he thought he was purchasing a new HP laptop, but I revealed it was a used, returned and unrepaired computer.

Further investigation revealed that the sales person had trouble registering the machine with HP, so he took it to the back room and returned announcing to my friend that “It’s ready to go!”

I am withholding the name of the retail store until my friend reports back to me, if they step up and accept responsibility, they will remain anonymous. If the store is uncooperative, it will be reported on this blog and numerous others.

Mooresville Computer Shoppers Beware, make sure you know what you’re buying before you hand the clerk your credit card.

Tim Grier
www.CETofNC.com