Posts Tagged ‘computers’

Computer Repair and Computer Recycling

Saturday, July 24th, 2010

by Tim Grier, CET Computer Magician
Mooresville, North Carolina

Since the beginning of the information age, computers and the other related electronic digital equipment have become a big part of our daily and business lives. As the demands for technology become greater, more recent and up-to-date technology equipment needs are rising. Just like your ’82 Oldsmobile Delta 88, electronic digital equipment such as computers and monitors quickly need replacement to handle the demands of new programs and business applications.
The big problem is how we dispose of our old computer equipment. According to the United States Environmental Protection Agency, 250 million computers in the United States alone will become obsolete within the next five years and records show that, in 2001, only 11% of retired computers were recycled – 89% were sent to our landfills where they are today. We have to do better and every user needs to know where to dispose of the old equipment. Computers, monitors, and batteries cannot continue to be placed in the trash to be sent to the local landfill because they are an environmental hazard. They must be disposed of properly.
There are companies in just about every area of the world that will sort the components by their individual type and the break down the equipment for recycling. If there is not a local governmental designated computer/electronic component recycling center, find a local company that will help with this process. This will help reduce business/personal liability, provide for data destruction, and is a much easier method of disposal. If there are no local recycling companies in the immediate area, visit www.google.com to locate a recycling company that might be able to pick up your equipment for a small fee.
Computers age and become obsolete very rapidly. A five year old computer is often equated with a 20 year old automobile and therefore, computers are being replaced on a daily basis. From a business point of view, it is important and cost effective to be able to recycle the computer in its entirety.
The first part of the computer that can be recycled is the case. The case can be sold back to the manufacturer, through a third party, for use in the production of new computers by melting down the old metal to be used in the new cases. Most computers are made with many types of precious metals, including gold, copper, and silver, attached to the circuit boards which can be recovered and reused by the manufacturer as well.
Additionally, the hard drive can be recycled or reused. However, before recycling or destroying the hard drive, it is important to first completely erase or physically destroy the space in which the data is stored on the hard drive. Identity thief is a serious issue and data on old hard drives can be used by criminals to steal from you or your customers.
The computer monitor is the most difficult to dispose of environmentally. Most old monitors contain CRTs (Cathode Ray Tubes) which have dangerous chemicals within them. A CRT may contain mercury, cadmium, phosphorous, barium and, in excess of, four to five pounds of lead. While these chemicals are safe inside the vacuum-sealed cathode ray tube, in the landfill the monitor would be crushed exposing the soil to the dangerous elements. To prevent any type of environmental destruction, such as groundwater contamination, proper disposal of or the recycling of old CRT monitors is essential.
Batteries are used to maintain the data in the CMOS chips and to supply power to remote controls, portable devices, and laptops. These batteries contain a number of dangerous compounds including lithium, lead, nickel metal hydride, and nickel cadmium. The disposal of batteries is one of the most crucial parts of the computer disposal process. There are specific guidelines that have to be followed for battery disposal and it is important to read the manufacturer’s guidelines located in the documentation that came with the equipment or on the manufacturer’s website.
The most easily recycled component is the printer toner cartridge – and it can even be profitable. Laser printer toner is made of fine particles of iron and plastic that can cause problems in the environment especially when exposed to the extreme heat in incinerators. Additionally, the residual chemicals used in toner cartridges can do severe damage when left in landfills. Today, many computer manufacturers will pay you for empty toner cartridges or give you a credit towards the purchase of new ones. Check with your local computer resellers for options on recycling toner cartridges. Some school programs collect recycled printer cartridges as a fundraiser.
Keyboards, mice, drives, power supplies, and other peripherals take up huge amounts of space in our landfills. The plastics and metals that make up these components, although they may not be considered dangerous, do not decompose well and remain in landfills for a very long time. Try to use these components with your new computer. Purchase a computer without a keyboard or mouse and use your old one.
Each company that uses computer equipment should keep an MSDS (Materials Safety Data Sheet) to reference the potentially hazardous materials contained in the components such as the monitor or batteries. It should include the date of purchase, location of such equipment, and method of disposal (include company name, address, and phone number).
Another option before throwing computer equipment away is to first find out if you can donate the equipment. There will always be somebody who is looking for a computer. Companies such as Kramden Institutes and QTL are always working to put computers in the hands of individuals, small businesses, charitable, and educational institutions that need them.
References:
CompTIA A+ Certification 202-601 Book, ISBN 1-4239-5440-8 (2006), ILT Series Thompson Course Technology.
Ryan, Dave. “7th Annual Kick-off for America Recycles Day.” EPA Newsroom 14 11 2003 12 03 2007 .

Protecting Yourself from Malicious Software

Wednesday, March 17th, 2010

Protecting your computer can sometimes seem a daunting task but many common-sense precautions can take the bite out of a malicious attack. It’s not whether or not your computer will become infected but when will your computer be the subject of a malicious attack and are you prepared. Computer viruses can get to your computer through downloaded Internet files, unsolicited internet pop-ups, your e-mail (including spam), through the network on which your computer resides, and from files on removable media (such as floppy disks, external hard drives, CD-R disks, and flash drives). First and foremost, know what files you are accessing and where they’re from. If you are using floppy disks to share files with others, make sure you write-protect the disks to prevent additional files, such as viruses, from being added without your knowledge. Secondly, keep up with all the patches and updates needed by your operating system and other applications such as antivirus software. Lastly, create a very strong username/password combination and backup your data. These three simple steps are the foundation of a strong protection effort against malicious software and can turn a potentially disastrous malicious attack into a minor inconvenience.
Protecting your computer from malicious software requires that you properly identify the source of the files and applications that you access on your computer. Malicious software programmers often use hooks to trick you into opening and installing their creations on your computer. This commonly involves an internet pop-up, a “free” software offer, or an e-mail with an attachment. These devices often contain the malicious software code so the creator will try to fool you into opening the software which then installs onto your computer.
Websites which have desirable downloads may also download additional software without your knowledge. During the installation of downloaded software, watch for the checkmarks and make sure you’re not installing additional applications that you don’t want. While many of these additional downloads are not malicious in nature, they can slow your computer’s operation. Additional toolbars are really big right now; these range from the old Yahoo and Google toolbars to the new Bing and Crawler toolbars. Just take your time when doing an installation and read the applet windows to know what you’re installing.
Also remember that every time you visit a website, a cookie is sent to your computer via your browser and bounced back to the originating web server. Cookies have been the concern of Internet privacy advocates for years because they can be used for tracking your browsing behavior. Cookies have also been criticized because the identification of the users that they provide is not always accurate and they could potentially be the target of and manipulated by network attackers. Delete your cookies and temporary internet files regularly.
You should also be careful when visiting websites and pay particular attention when downloading add-ons. They may seem like a good deal in the beginning but you could wind up with malicious advertising hacks, spyware or even a rogue. These unintended downloads can reek havoc on even a well-protected system. Most anti-virus software was never intended to keep the user from installing software – even if that software is of a malicious nature. When in doubt, don’t download.
If you receive an unsolicited e-mail with an attachment, don’t open it unless you can verify its validity. Even e-mails that claim to be from legitimate organizations like UPS or FedEx may be fake and contain attachments that, when opened, infect your computer. It may seem like a harmless Word document when in fact it downloads software that could compromise your network or computer.
Malicious code is often written to take advantage of the errors or vulnerabilities within your legitimate software. Teams of programmers spend thousands of hours writing the code for the software that we use everyday and, during the process, they leave holes. Sometimes these holes are left intentionally to allow cooperative teams the ability to mesh sections of code together but they are never cleaned up before the final product is released to the public. Intentional security holes placed by malicious programmers are rare but have been known to exist. Most often, the security holes are simply unintentional and are not caught during the beta testing of the software.
Windows operating system bugs are regularly exploited by hackers to give their malicious software a foothold inside your system. These security exploits are beyond the scope of most users so it is up to the operating system manufacturers to resolve these challenges. Malicious software programmers taking advantage of these operating system bugs is very serious since they can use these security holes to take control of your computer and gain access to the data found on your hard drive including: your personal information, your banking information, your customers’ information, passwords, credit card numbers, and other data that can be used in identity theft scams. To thwart this threat the user must be diligent in applying updates and patches to the operating system. With the Microsoft products, you will find a “Windows Update” option within the programs supplied with the computer. Sometimes released weekly or even daily, software patches and updates can be configured to download and install automatically from within the application’s options menu.
Your anti-virus software must be regularly updated as well. New viruses or variants of old viruses emerge almost daily. Anti-virus manufacturers are diligent about combating these threats and work hard to make their product the best on the market. Popular “purchased” anti-virus programs such as Norton, McAfee, and Webroot compete for market share with several free antivirus solutions like AVG, Avast and ClamWin. Positive reviews of their software are the bread and butter of these manufacturers so they are constantly trying to ensure they are stopping any new viruses within hours of their emergence. Hackers and malicious programmers have also found that their work can be very lucrative. Rogues, often called scareware, claim to have found viruses or other security threats on your computer and are intended to scare the user into making purchases of “snake oil” remedies to combat the presumed threats with a credit card over the internet. The purchase leaves the user with a worthless scrap of software on their PC while the perpetrator collects the $49.95 and then sells the credit card information on the black market. While not all malicious attacks are stopped by an anti-virus program, it is imperative that you update your virus definitions and run scans on a regular basis to combat these threats.
Although usernames and passwords are becoming less popular, giving way to biometrics and smart cards, they still are very much a player in the day to day computing of the home user and small business owner. Passwords however are subject to attacks by worms and other malicious software especially if those passwords are easily compromised. Users should create strong passwords and take care to keep those passwords secure. It is a standard that strong passwords consist of at least eight characters including upper and lower case letters with numbers mixed in; even better passwords contain non-alphanumeric characters such as underscores, exclamation marks, or mathematical characters. The intent is to create a password that is not a normal word found in the dictionary. By encrypting passwords, strong hardware authentication can be established providing for additional security of your system.
When it all comes down to it, the most important part of your computer isn’t the CPU or hard drive, the operating system or applications, all those can be replaced. The most important part of your computer is the data that resides on it. Pictures, documents, files, e-mails, invoices – these are the irreplaceable parts. The last piece of a strong protection effort against malicious attacks is to set up and run backups regularly. These backups are your insurance policies that allow you or your system administrator to recover from critical system failures. Backups can be performed in a number of different ways to a number of different hardware devices including external hard drives, CDs, DVDs, tape or, in even larger networks, system libraries. Backups can even be completed over the internet to off-site facilities that specialize in data storage. No matter what configuration is used, backups are essential.

Email from the Post Office, Not!

Wednesday, March 3rd, 2010

by Tim Grier, CET Computer Magician

I have had several clients receive an email, supposedly from the United States Post Office, UPS, and DHL, informing them that they have a package that was undeliverable. When they were prompted by the email to open the necessary forms, their computer was infected by viruses. I just spent a couple of hours removing Trojan.SASfix, Trojan.Email.Gen, and Backdoor.Bot from one of the computers.
Be careful folks! Hackers can be quite inventive in getting you to infect your computer. Don’t open emails that are suspicious – little good comes from them. If you have any suspicion regarding an attachment, simply delete it.
I also had a client last week who received an email, supposed from her email provider, stating that she needed to update her email account password, location, and security questions. She did and subsequently, her account was hacked and used to perpetrate other illegal phishing activities.
Watch out! Update your antivirus definitions, stay vigilant and don’t fall prey to these criminals!