Posts Tagged ‘computer repair’

A Month After Microsoft’s Windows 10 Release

Wednesday, September 2nd, 2015

It’s been a month since Microsoft released Windows 10 and we, your PC Magicians at CET, have been pleasantly surprised. Yes, there have been some hiccups but that’s kind of expected with a major operating system release, just ask Apple and all those Mac users to reflect on last year’s Yosemite release.
As expected, when impatience users attempt their own upgrades, there can be “heck to pay”. Remember that the upgrade will probably take significantly more time than the time it takes to watch a half hour episode of “The Big Bang Theory”. Also be aware that during the upgrade, your system may restart several times and could display a black screen with no indication of the system running for fifteen minutes or so – do not shutdown the system during this period. In fact, if you get anxious in any way, you shouldn’t watch the upgrade proceed at all – walk away and go watch “The Matrix” or something.
Another issue that we have seen at CET is that video drivers, particularly on HP systems running Intel HD graphics, can become corrupted during the upgrade. If you’re having issues after the upgrade, check with your manufacturer to get updated drivers.
Not everything is rainbows and unicorns, of course. We have also seen issues with folders being marked as Read-Only following the upgrade but simply changing the folder attributes will resolve this issue.
One of the nice things we’ve found is that – if you’re unhappy with your Windows 10 upgrade – you have the option to go back to your Windows 7 or Windows 8 (or 8.1) operating system. We have tried this on several systems and it works well – but should be done within the magical 30-day window.
We’ll keep an eye on Windows 10 as the system updates progress and keep you updated on the positives and negatives as we see them.

Safari Update Scam

Friday, July 31st, 2015

There is a new Safari update scam. I was keyed to this when we found an unintended installation of MacKeeper on a Statesville client’s Macbook Air. MacKeeper is generally an intentional installation by a user who doesn’t truly understand the program but this client was steadfast that she had not done any installations. We, of course, cleaned up her Mac and repaired the Yosemite OS X without any loss of data but it led me to do some more research and I found an article on the Malwarebytes’ blog, Unpacked. Their discussion of the fake Safari update was indicative of our client’s story and what we had found on her system. Be careful for fake updates like these that may appear to be legitimate but rarely are. Our PC clients are generally familiar with these attempts to infect their systems but our Mac clients are more vulnerable due to their unfamiliarity with the signs of malicious “hacks” on the internet. Read the full article at: https://blog.malwarebytes.org/fraud-scam/2015/07/fake-safari-update-installs-mackeeper-zipcloud/

Apple Releases Mac OS Updates

Sunday, July 5th, 2015

If you are a Mac user, you know that to keep your operating system secure, you have to maintain your updates. For July, Apple has released some major operating system updates that you need to install. These updates include security patches for iOS 8.4, OSX Yosemite 10.10.4, and Safari 8.0.7. Failure to complete your Mac OS updates will leave your system vulnerable to security threats. Mac OS X users can download and install the updates through the Software Update tool. iPhone and iPad users can install those updates through the “General” tab in the Settings app and then click the Software Update tab to continue. Apple products are not impervious to security issues – update your systems.