Posts Tagged ‘computer repair mooresville’

When Technical Support Goes Wrong!

Friday, June 19th, 2015

Today has been really disconcerting because of some of issues we have faced with our industry peers.
One of our clients was having Roku issues so she googled for help on the internet where she found a 1-800 number that connected her with an individual overseas. The young man speaking broken English ensured her that he could help her with her Roku but he would have to connect to her PC. She gave him access for a remote support session which he used to “show” her all the infections that she had on her laptop and claimed that those infections were the reason her Roku wasn’t working. He stated that he could solve her Roku issues but he’d need a credit card number and the virus removal would cost her $299. We had cleaned her computer last week and she called me because she was told that her computer was full of infections. I told her not to give the individual a credit card number and that I was on my way. When I got to her home, she was still online with the guy. I power-cycled her Roku and it was working within 30 seconds. I took over the chat with the individual from overseas. He continued to claim that he needed to get a credit card number to remove the viruses. I texted him that the Roku was fine but he continued to claim that he needed to remove the infections to fix it. I told him that the Roku was working but he stood by his statement that the infections were massive and he needed to get a credit card to get them removed. I texted that I was Tim Grier with CET Computer Repair and that I had power-cycled the Roku which was now working fine and our conversation needed to come to an end – he immediately disconnected. I removed the software that the individual had installed on our client’s system and completed a full system scan – there were no infections whatsoever.
It’s scary how far our industry has fallen – scammers, liars, and crooks. I know that our lawmakers can’t do much about overseas’ charlatans but they seem to be making it easier for them to prey on our citizens. What’s more disconcerting is those who are right here locally.
A second client had brought in a system earlier in the week with a corrupted Windows 7 operating system. We couldn’t install service pack 1 but there was no license key on the system. I “band-aided” the system and asked if she could please ask the individual who had installed the Windows 7 Ultimate operating system to give her the license key. She contacted us today stating that her system was running very slow. I asked if she had received the license key but she said that she had asked “the other guy” but he didn’t give her the license key, he had to take the system and “fix” it. It did have service pack 1 installed but the operating system was so corrupted that it wouldn’t even run a virus scan – after 10 hours, it had only scanned a little over 6000 files. It’s obvious the operating system is pirated. There’s nothing we can do – we don’t deal in pirated software.
Scammers, liars and crooks! Don’t be deceived. CET isn’t the only legitimate service provider in the area – there are several good guys out there – but there are also far too many con-artists in our industry too. Please, be careful – don’t be a victim!

CET Computer Magic's photo.

Computer Repair Statesville

Sunday, September 16th, 2012
Computer Repair Statesville

Computer Repair Statesville

Statesville computer running slow and non responsive, worry no more over that frustrating PC or laptop, CET Computer Magician covers the Statesville areas with top quality computer repair.

Don’t be fooled by someone claiming to be experienced or professional or certified, check my credentials I’ve been fixing computers and teaching oothers how to do it for 20 years!

I fix Mac’s, MacBooks and Apple products too.

Tim Grier
Computer Magician
CET Computer Magic
704-677-3035

Are you In Touch with Your DVD?

Saturday, September 1st, 2012

DVD has become a normal part of our digitized realities. DVD stands for “digital versatile discs” and are storage devices that use optical or laser technology to store video or data. A DVD is the same size as a CD and has the unique capability of holding large amounts of data. DVD starts getting more complicated when you specific functionality to them, so today we are here to set you straight!

 

DVD-ROM: ROM stands for “read-only memory”. It is capable of storing data that can be read later, but can only be written on once.

DVD-R: R stands for “readable” and can be written to one time, after which they become read-only devices.

DVD-RW: RW stands for “re-writable” and can both save and erase data repeatedly.

DVD-DL: Let commonly recognized, with the DL standing for “double layers”, can typically store up to 8GB. (Most DVDs are single-layered (DVD-SLs) and only hold around 4GB.)

 

How do DVDs store data?

DVD’s have microscopic grooves called “pits”. If you turn a DVD upside down you will notice the “pits” by their colored reflective surface. Lasers in DVD-burning drives burn the data into the pits at specific angles.

How does the data get read?

It is quite a fascinating process and much like our eyes. A DVD-ROM is equipped with two servomechanisms with a purpose to hold the DVD properly in place. One holds the lens and disc, while the second moves the drive head along the DVD. The laser’s light beam reflects off the pits on the disc into the lens. The reflection of data is translated by the device as needed.

 

Note: Hold a DVD with your fingers on the side of the disk. If the pits of the disc become dirty or scratched the data will be corrupted. Although there are machines that can fill in scratches on a disk it is only filling in the empty space, and you have still lost that small chunk of data. This type of fix is most noticeable when you are watching a movie on a repaired DVD.

Tim Grier
Computer Magician
CET Computer Magic
704-677-3035