Posts Tagged ‘computer repair hickory’

When Technical Support Goes Wrong!

Friday, June 19th, 2015

Today has been really disconcerting because of some of issues we have faced with our industry peers.
One of our clients was having Roku issues so she googled for help on the internet where she found a 1-800 number that connected her with an individual overseas. The young man speaking broken English ensured her that he could help her with her Roku but he would have to connect to her PC. She gave him access for a remote support session which he used to “show” her all the infections that she had on her laptop and claimed that those infections were the reason her Roku wasn’t working. He stated that he could solve her Roku issues but he’d need a credit card number and the virus removal would cost her $299. We had cleaned her computer last week and she called me because she was told that her computer was full of infections. I told her not to give the individual a credit card number and that I was on my way. When I got to her home, she was still online with the guy. I power-cycled her Roku and it was working within 30 seconds. I took over the chat with the individual from overseas. He continued to claim that he needed to get a credit card number to remove the viruses. I texted him that the Roku was fine but he continued to claim that he needed to remove the infections to fix it. I told him that the Roku was working but he stood by his statement that the infections were massive and he needed to get a credit card to get them removed. I texted that I was Tim Grier with CET Computer Repair and that I had power-cycled the Roku which was now working fine and our conversation needed to come to an end – he immediately disconnected. I removed the software that the individual had installed on our client’s system and completed a full system scan – there were no infections whatsoever.
It’s scary how far our industry has fallen – scammers, liars, and crooks. I know that our lawmakers can’t do much about overseas’ charlatans but they seem to be making it easier for them to prey on our citizens. What’s more disconcerting is those who are right here locally.
A second client had brought in a system earlier in the week with a corrupted Windows 7 operating system. We couldn’t install service pack 1 but there was no license key on the system. I “band-aided” the system and asked if she could please ask the individual who had installed the Windows 7 Ultimate operating system to give her the license key. She contacted us today stating that her system was running very slow. I asked if she had received the license key but she said that she had asked “the other guy” but he didn’t give her the license key, he had to take the system and “fix” it. It did have service pack 1 installed but the operating system was so corrupted that it wouldn’t even run a virus scan – after 10 hours, it had only scanned a little over 6000 files. It’s obvious the operating system is pirated. There’s nothing we can do – we don’t deal in pirated software.
Scammers, liars and crooks! Don’t be deceived. CET isn’t the only legitimate service provider in the area – there are several good guys out there – but there are also far too many con-artists in our industry too. Please, be careful – don’t be a victim!

CET Computer Magic's photo.

Computer Repair in Hickory

Friday, July 1st, 2011

I like to work on computers in Hickory, NC. As a member of the Hickory Chamber of Commerce, it is rewarding to meet new people and businesses, network with them and offer my assistance when needed.

On a recent trip to repair a computer in Hickory, I saw the largest copperhead snake ever. The snake had been hit by a car and was dead, but was intimidating none the less. I stopped and took a picture with my camera phone to show my friends, even though dead, I dare not get too close.

copperhead

Snakes scare me, but viruses in computers do not. Even though a computer virus is as deadly to your computer as a poisonous snake is to us, somehow the snake is much more menacing.

Call me to fix your computer, but don’t expect me to mess with any snakes along the way.

Tim Grier
Computer Magician
www.CETofNC.com

Mobile Malware Alert

Wednesday, June 22nd, 2011

I read this article on CNN Tech and thought I should share it.

This week, mobile security provider Lookout is warning Android users of a new twist on malware (one of the key mobile security risks I covered last week).

There’s a malicious app called GGTracker, which tricks you into installing it by leading you to a fake version of Google’s Android Market.

Read More the article at CNN Tech

If you think your machine is infected with malware or a virus, call me for help removing it.

Tim Grier

www.CETofNC.com

This week, mobile security provider Lookout is warning Android users of a new twist on malware (one of the key mobile security risks I covered last week).
There’s a malicious app called GGTracker, which tricks you into installing it by leading you to a fake version of Google’s Android Market.