When Technical Support Goes Wrong!

June 19th, 2015

Today has been really disconcerting because of some of issues we have faced with our industry peers.
One of our clients was having Roku issues so she googled for help on the internet where she found a 1-800 number that connected her with an individual overseas. The young man speaking broken English ensured her that he could help her with her Roku but he would have to connect to her PC. She gave him access for a remote support session which he used to “show” her all the infections that she had on her laptop and claimed that those infections were the reason her Roku wasn’t working. He stated that he could solve her Roku issues but he’d need a credit card number and the virus removal would cost her $299. We had cleaned her computer last week and she called me because she was told that her computer was full of infections. I told her not to give the individual a credit card number and that I was on my way. When I got to her home, she was still online with the guy. I power-cycled her Roku and it was working within 30 seconds. I took over the chat with the individual from overseas. He continued to claim that he needed to get a credit card number to remove the viruses. I texted him that the Roku was fine but he continued to claim that he needed to remove the infections to fix it. I told him that the Roku was working but he stood by his statement that the infections were massive and he needed to get a credit card to get them removed. I texted that I was Tim Grier with CET Computer Repair and that I had power-cycled the Roku which was now working fine and our conversation needed to come to an end – he immediately disconnected. I removed the software that the individual had installed on our client’s system and completed a full system scan – there were no infections whatsoever.
It’s scary how far our industry has fallen – scammers, liars, and crooks. I know that our lawmakers can’t do much about overseas’ charlatans but they seem to be making it easier for them to prey on our citizens. What’s more disconcerting is those who are right here locally.
A second client had brought in a system earlier in the week with a corrupted Windows 7 operating system. We couldn’t install service pack 1 but there was no license key on the system. I “band-aided” the system and asked if she could please ask the individual who had installed the Windows 7 Ultimate operating system to give her the license key. She contacted us today stating that her system was running very slow. I asked if she had received the license key but she said that she had asked “the other guy” but he didn’t give her the license key, he had to take the system and “fix” it. It did have service pack 1 installed but the operating system was so corrupted that it wouldn’t even run a virus scan – after 10 hours, it had only scanned a little over 6000 files. It’s obvious the operating system is pirated. There’s nothing we can do – we don’t deal in pirated software.
Scammers, liars and crooks! Don’t be deceived. CET isn’t the only legitimate service provider in the area – there are several good guys out there – but there are also far too many con-artists in our industry too. Please, be careful – don’t be a victim!

CET Computer Magic's photo.

Windows 10 – Microsoft’s Next OS

October 6th, 2014

Last week, Microsoft previewed Windows 10. It looks to be a popular OS for both Windows 8 fans and those who prefer the familiarity of Windows 7. A lot of the previewed features incorporate the two looks pretty well.

Read more from PC World here:



With the Cool Autumn Air Comes the Potential for Static Electricity

September 21st, 2014

Ahhh, autumn has come to Lake Norman! It’s my favorite season of the year but with the cooler, drier air comes the potential for static electricity – a serious hazard to the components within your computer. Electrostatic Discharge, also known as ESD, can cause the failure of solid-state electronics components such as integrated circuits.┬áComputer components can suffer permanent damage when subjected to the intense, instantaneous voltages of static electricity and that is why manufacturers establish electrostatic protective areas that are free of static. If your computer is being opened for repair on your living room floor or your computer technician has taken it to her house to work on it on her kitchen table, your system is in danger. Sure, it may come back working but consider the potential damage has been done to the internal components, reducing the life of those components by years. At CET, our work laboratory is fitted with grounded, anti-static work stations. Come see for yourself. We’ll repair your PC while taking care of your computer’s internal components using professional equipment and professional standards.